Question 1

How do I pay?

Accepted Answer

By credit card. You either top up live hours or purchase a per-event plan.

Question 2

Is VAT included?

Accepted Answer

Displayed prices exclude VAT; 10% is added at checkout. For card payments the card sales slip serves as the tax document, so no separate tax invoice is issued.

Question 3

Can I change plans mid-event?

Accepted Answer

Yes. Billing is per event, so pick the plan that fits each event's size. Upgrades apply immediately.

Question 4

What is the refund policy?

Accepted Answer

Full refund within 7 days of payment as long as no event has been run. Once you've run an event, the payment is non-refundable.

Question 5

What happens if I exceed my plan's limit?

Accepted Answer

When your charged hours run out, starting a new live session pauses briefly. Top up or upgrade and it resumes immediately.

Question 6

What if the venue internet goes down?

Accepted Answer

The operator laptop keeps the latest captions in an offline cache and reconnects automatically as soon as the line recovers. We recommend a backup LTE router.

Question 7

Could our event materials leak?

Accepted Answer

Materials are kept for 90 days after the event, then deleted automatically. On the Enterprise plan, retention and deletion policies can be tailored to the event.

Question 8

Do you support source languages other than Korean?

Accepted Answer

Yes. For talks in English or other languages, just select the presentation language in the operator console and it interprets the same way.

Question 9

Can I see a demo first?

Accepted Answer

Yes — you can book a 30-minute demo meeting from the contact page.

Frequently asked questions.

Your next event — where no attendee tunes out at the language barrier.